FREQUENTLY ASKED QUESTIONS

GREAT CANADIAN REWARDS

When will Great Canadian Rewards launch?

Great Canadian Rewards will launch at all 12 Ontario Great Canadian Entertainment properties on August 3, 2022.

Where can I use my Great Canadian Rewards Card?

Great Canadian Rewards is available at all 12 Ontario Great Canadian Entertainment properties:

Elements: Casino Brantford, Casino Flamboro, Casino Grand River, Casino Mohawk

One Toronto Gaming: Casino Ajax, Casino Woodbine, Great Blue Heron Casino, Pickering Casino Resort

Shorelines: Casino Belleville, Casino Peterborough, Casino Thousand Islands, Slots at Kawartha Downs

Will I need to sign-up for a Great Canadian Rewards card if I am already an existing loyalty member?

Existing loyalty members (AXIS, Elements, One Rewards) will automatically transfer to the Great Canadian Rewards system on August 3, 2022.   AXIS and Elements Rewards members must get their new Great Canadian Rewards card printed beginning August 3,2022. One Rewards members may continue to use their One Rewards card after August 3, 2022 but it will be considered a Great Canadian Rewards card when rating play.

What happens to my current loyalty program points and comps?
Values from current loyalty program balances will be transferred over to your new Great Canadian Rewards account. For example, if you have $5.00 balance in Reward Points in your current account then you will have a $5.00 balance of Reward Points in your new Great Canadian Rewards account. Balance transfers will begin on August 4, 2022.

What happens to my current loyalty program Tier level?  When Great Canadian Rewards is introduced, will there be an option to transfer my previous tier level to the Great Canadian Rewards program?

When members transfer to the Great Canadian Rewards program, they will be placed in the Tier Level that matches their current Tier Level in the previous loyalty program:

 Axis: Blue, Silver, Gold, Prive

One Rewards: Ruby, Silver, Gold, Prive

Elements Rewards: Red, Blue, Gold

Great Canadian Rewards: Club, Preferred, Premium, Summit

Will I receive a new loyalty membership number?

Members with an AXIS or Elements Rewards card will receive a new Great Canadian Rewards number.  One Rewards members will have their account number transfer to Great Canadian Rewards.

Will I require a new PIN for my Great Canadian Rewards card?

No. Your current loyalty account PIN will transfer and remain the same.

Can I still use my One Rewards, Elements Rewards and/or Axis Rewards card?

No. You will be issued a new loyalty account number and all AXIS and Elements rewards accounts will no longer be active as of August 3, 2022.

Can I still sign-up for a One Rewards, Elements Rewards and/or Axis Rewards membership?

Beginning August 3, 2022 all new enrollments will be in the Great Canadian Rewards program. One Rewards, Elements Rewards and AXIS Rewards will all be decommissioned.

Will any Great Canadian Entertainment casino be required to close for a short period of time to introduce the Great Canadian Rewards program?
No. On August 3, 2022 as we prepare our systems to transition, you may experience a brief period where your slots and/or table games play may not be rated.

Where can I find more information about Great Canadian Rewards?
You can visit our website at www.greatcanadian.com/gcrewards

REWARD CURRENCIES & BENEFITS

What are Tier Credits and how do I earn them?

Tier Credits are earned through rated play on Slot Machines, eTables, and live Table Games, excluding the use of Promo Play & Promotional Offers.  Tier Credits are accumulated across all Great Canadian Entertainment Sites in Ontario and determine a member’s Great Canadian Rewards Tier Level. 

What is a Tier Period?

Tier Credits earned during a Tier Period determines a member’s Tier Level.  At the end of each Tier Period, credits revert to 0 but you will maintain the Tier Level earned.  Great Canadian Rewards has two (2) Tier Periods:

Tier Period 1: April 1 – September 30, and Tier Period 2: October 1 – March 31

Tier Level:

Club: 0-499 Tier Credits

Preferred: 500-2,499 Tier Credits

Premium: 2,500-14,999 Tier Credits

Summit: 15,000+ Tier Credits

*Beginning October 1, 2022

What are Rewards Points?

Rewards Points are earned through rated play on Slot Machines and eTables. Reward Points are not earned on bets made with free play credits or free bet offers. Rewards Points are earned and redeemable across all Great Canadian Entertainment Sites in Ontario.  Rewards Points can be redeemed for free play credits on slot machines only. 100 Reward Points = $1.00 in Free Play Credits.

What are Comp Dollars?
Comp Dollars are earned through rated play on Slot Machines, eTables, and live Table Games. Comp Dollars are not earned on bets made with free play credits or free bet offers. Comp Dollars are accumulated across all Great Canadian Entertainment Sites in Ontario and hold a maximum bank of $10,000.  Comp Dollars can be redeemed at Restaurants, Valet, Hotel, Spa, Entertainment and more.

When do my Reward Currency values expire?

Rewards Points and Comp Dollars do not expire unless there has been no rated slot and/or table games activity on the account in the previous 180 days.

Are all of the Great Canadian Rewards benefits available at each site location?
Please visit the Rewards Desk at each of the 12 Great Canadian Entertainment properties in Ontario or visit our website at www.greatcanadian.com/gcrewards for a list of benefits and amenities at each site.

Will all promotional marketing offers be eligible to be redeemed at all properties under same rewards program?
All promotional offers will indicate the Great Canadian Entertainment properties in which they can be redeemed. Offers may be available across all 12 Ontario Great Canadian Entertainment properties, refer to the Terms and Conditions provided for each offer.

CARDLESS RATING

What is Cardless Ratings?

The new cardless rewards feature allows members to enter their member account number and PIN directly at a slot machine to start earning and redeeming rewards without inserting a physical rewards card.

How do I use my Digital Rewards card?

Members will select the “Touch Here to Sign in Without a Card” icon on the Slot Machine and enter your member account number and PIN.  When finished, select “End Session” to end your play session.

How many Slot Machines can I play at one time?
Up to 3 rated sessions open at one time

Can I access a kiosk with a Digital Rewards card?

No, you must access an express kiosk with a physical rewards card.

OTHER QUESTIONS

Q: Will table games be available? 

Grand River currently offers Golden Ball electronic roulette only, with more electronic table games to come late spring!

Q. When will the buffet open and be back to normal?

Throughout the entire period that COVID-19 has been a public health concern,  the health and safety of our guests and team members has been our highest priority, and we have uniformly supported all actions taken by provincial governments and provincial health authorities through this difficult time. Once those authorities provide direction that services like buffets can reopen, we will look to do so then.

Q. Why has your menu changed?

Throughout the entire period that COVID-19 has been a public health concern,  the health and safety of our guests and team members has been our highest priority, and we have uniformly supported all actions taken by provincial governments and provincial health authorities through this difficult time. As a result, we have tailored our menus so they are consistent with these principles.

Q. Can I cash in my Lottery ticket?

Our lottery counter is currently closed. Please check with OLG on how to submit your claim.

What is Self-Exclusion?

It is a voluntary program that gives anyone the opportunity to take a break from gambling. Gaming Self-Exclusion means you will not be able to play at any slots, casinos, or resort casinos in Ontario (as well as PlayOLG.ca)

The decision to self-exclude is an important one. As part of Great Canadian Gaming Corporation’s efforts to support responsible gaming. Self-excluded individuals are not permitted to win prizes.

 

How long does self exclusion last?

You can choose the time that best suits you:

  • 6 months
  • 12 months
  • Indefinite (take as long as you need)

No matter what term you choose, you will remain self excluded until you apply and are approved for reinstatement.

How to register for the Self Exclusion Program.

Phone to speak with our Security team members: 905-854-4053 ext 6301

Email our security team for details: reinstate@elementsmohawk.com 

What happens after I submit a request to reinstate? 

Once your reinstatement request is received, you must wait a minimum of 30 days before being able to continue the reinstatement process. You will be required to complete a reinstatement tutorial. To reinstate at slots and casino sites or at Charitable Bingo & Gaming Centres, you must meet with a staff member prior to leaving the Self-Exclusion program.

GREAT CANADIAN REWARDS LAUNCH

When will Great Canadian Rewards launch?

Great Canadian Rewards will launch at all 12 Ontario Great Canadian Entertainment properties on August 3, 2022.

Where can I use my Great Canadian Rewards Card?

Great Canadian Rewards is available at all 12 Ontario Great Canadian Entertainment properties:

Elements: Casino Brantford, Casino Flamboro, Casino Grand River, Casino Mohawk

One Toronto Gaming: Casino Ajax, Casino Woodbine, Great Blue Heron Casino, Pickering Casino Resort

Shorelines: Casino Belleville, Casino Peterborough, Casino Thousand Islands, Slots at Kawartha Downs

Will I need to sign-up for a Great Canadian Rewards card if I am already an existing loyalty member?

Existing loyalty members (AXIS, Elements, One Rewards) will automatically transfer to the Great Canadian Rewards system on August 3, 2022.   AXIS and Elements Rewards members must get their new Great Canadian Rewards card printed beginning August 3,2022. One Rewards members may continue to use their One Rewards card after August 3, 2022 but it will be considered a Great Canadian Rewards card when rating play.

What happens to my current loyalty program points and comps?
Values from current loyalty program balances will be transferred over to your new Great Canadian Rewards account. For example, if you have $5.00 balance in Reward Points in your current account then you will have a $5.00 balance of Reward Points in your new Great Canadian Rewards account. Balance transfers will begin on August 4, 2022.

What happens to my current loyalty program Tier level?  When Great Canadian Rewards is introduced, will there be an option to transfer my previous tier level to the Great Canadian Rewards program?

When members transfer to the Great Canadian Rewards program, they will be placed in the Tier Level that matches their current Tier Level in the previous loyalty program:

 Axis: Blue, Silver, Gold, Prive

One Rewards: Ruby, Silver, Gold, Prive

Elements Rewards: Red, Blue, Gold

Great Canadian Rewards: Club, Preferred, Premium, Summit

Will I receive a new loyalty membership number?

Members with an AXIS or Elements Rewards card will receive a new Great Canadian Rewards number.  One Rewards members will have their account number transfer to Great Canadian Rewards.

Will I require a new PIN for my Great Canadian Rewards card?

No. Your current loyalty account PIN will transfer and remain the same.

Can I still use my One Rewards, Elements Rewards and/or Axis Rewards card?

No. You will be issued a new loyalty account number and all AXIS and Elements rewards accounts will no longer be active as of August 3, 2022.

Can I still sign-up for a One Rewards, Elements Rewards and/or Axis Rewards membership?

Beginning August 3, 2022 all new enrollments will be in the Great Canadian Rewards program. One Rewards, Elements Rewards and AXIS Rewards will all be decommissioned.

Will any Great Canadian Entertainment casino be required to close for a short period of time to introduce the Great Canadian Rewards program?
No. On August 3, 2022 as we prepare our systems to transition, you may experience a brief period where your slots and/or table games play may not be rated.

Where can I find more information about Great Canadian Rewards?
You can visit our website at www.greatcanadian.com/gcrewards

REWARD CURRENCIES & BENEFITS

What are Tier Credits and how do I earn them?

Tier Credits are earned through rated play on Slot Machines, eTables, and live Table Games, excluding the use of Promo Play & Promotional Offers.  Tier Credits are accumulated across all Great Canadian Entertainment Sites in Ontario and determine a member’s Great Canadian Rewards Tier Level. 

What is a Tier Period?

Tier Credits earned during a Tier Period determines a member’s Tier Level.  At the end of each Tier Period, credits revert to 0 but you will maintain the Tier Level earned.  Great Canadian Rewards has two (2) Tier Periods:

Tier Period 1: April 1 – September 30, and Tier Period 2: October 1 – March 31

Tier Level:

Club: 0-499 Tier Credits

Preferred: 500-2,499 Tier Credits

Premium: 2,500-14,999 Tier Credits

Summit: 15,000+ Tier Credits

*Beginning October 1, 2022

What are Rewards Points?

Rewards Points are earned through rated play on Slot Machines, eTables, and live Table Games. Reward Points are not earned on bets made with free play credits or free bet offers. Rewards Points are earned and redeemable across all Great Canadian Entertainment Sites in Ontario.  Rewards Points can be redeemed for free play credits on slot machines only. 100 Reward Points = $1.00 in Free Play Credits.

What are Comp Dollars?
Comp Dollars are earned through rated play on Slot Machines, eTables, and live Table Games. Comp Dollars are not earned on bets made with free play credits or free bet offers. Comp Dollars are accumulated across all Great Canadian Entertainment Sites in Ontario and hold a maximum bank of $10,000.  Comp Dollars can be redeemed at Restaurants, Valet, Hotel, Spa, Entertainment and more.

When do my Reward Currency values expire?

Rewards Points and Comp Dollars do not expire unless there has been no rated slot and/or table games activity on the account in the previous 180 days.

Are all of the Great Canadian Rewards benefits available at each site location?
Please visit the Rewards Desk at each of the 12 Great Canadian Entertainment properties in Ontario or visit our website at www.greatcanadian.com/gcrewards for a list of benefits and amenities at each site.

Will all promotional marketing offers be eligible to be redeemed at all properties under same rewards program?
All promotional offers will indicate the Great Canadian Entertainment properties in which they can be redeemed. Offers may be available across all 12 Ontario Great Canadian Entertainment properties, refer to the Terms and Conditions provided for each offer.

CARDLESS RATING

What is Cardless Ratings?

The new cardless rewards feature allows members to enter their member account number and PIN directly at a slot machine to start earning and redeeming rewards without inserting a physical rewards card.

How do I use my Digital Rewards card?

Members will select the “Touch Here to Sign in Without a Card” icon on the Slot Machine and enter your member account number and PIN.  When finished, select “End Session” to end your play session.

How many Slot Machines can I play at one time?
Up to 3 rated sessions open at one time

Can I access a kiosk with a Digital Rewards card?

No, you must access an express kiosk with a physical rewards card.